6/4/2023 0 Comments Facebook live chat support![]() ![]() If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.Īlthough live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. Live chat is also an effective method for lead generation. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Alternatively, a pop-up chat window may prompt a user to start a conversation. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. To qualify for inclusion in the Live Chat category, a product must: Live chat functionality may come as a feature of other software types including e-commerce platforms and help desk software products. Live chat software can be used by customer service teams to quickly respond to inquiries, employees in business development roles to reach leads that may be unavailable by phone or email, or administrative staffs in the education sector to connect with incoming students, among other uses. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. Support agents can prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Customer service representatives can utilize live chat software to provide support to users who have questions regarding products or website navigation. ![]() Live chat software allows companies to communicate with their website visitors in real time via chat windows. ![]()
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